AAA Laurel Car Care Insurance Travel Center - Laurel, Maryland

Nicholas Wathen

I'd like to start by saying I've had good experiences with AAA for the last ten years; however this past experience has been beyond frustrating:
We had our car towed to Laurel on Sunday and we had it checked in for service first thing Monday morning. We were quoted what needed to be done in order to make it drivable. We were quoted a little over $1600. Given our financial situation, we asked if we could have the absolute essentials done in order to take the car home in a safe manner. We were originally told we'd have an update on Tuesday. After no communication on Tuesday, we called back Wednesday morning and were told the respective part just arrived and we'd receive a call that afternoon when the car was ready. We were also told that our cost had gone up another $300.
Once again, we received no communication or follow-up that day. So we call again Thursday morning (today) and now we're being told that the car still has so many things wrong with it and it's nowhere near ready to drive. We totally understand that it's hard to fully diagnose the problem upon initial inspection, but i think we're mostly frustrated by the lack of communication and follow up of any kind.
I would like to shoutout Catherine that we spoke to on the phone who ended up being a really big help last time we talked.
I really hope this location can recognize that communication and follow-up with customers is a really big deal and improve in the future.
Again, I have had really good experiences with AAA in the past and I hope this was just a one-off.

Lida Blake “Boo”

I saw this address while viewing a prior customers review. My experience so far matches the review word for word. I had my car towed to Laurel site Monday August 19th. I called the office in the morning onTuesday the 20th. A woman called later in the morning to ask for the details of the problems; to which I explained. Approximately a few hours later a gentleman called asking the same question. In the afternoon I received a text and email with a summary of what needed repair prior to making any other repairs. I called back and authorized the repairs. The gentleman said they would start the repairs as soon as possible, that was mid-day. In the afternoon I called again to check progress. I was told nothing had started, but to call on Thursday

Thursday after 12pm I called to check how things were going. I was told they were still waiting for parts. The gentleman seemed to have an attitude that I called He gave me a tone that I was annoying him. "Don't call us, we'll call you".

I am now stuck without a car, no idea of the cost for repairs and left with options of renting a car or using Uber or Lyft. I just want my car returned with whatever repairs are needed to leave. Four days for parts?

Maurice Jeffers

I just joined AAA a month ago and when my Cadillac Escalade Esv was having a problem I had it towed to the service center in Laurel Maryland. I received a call from AAA. I was advised that I needed a major tune up which didn't make sense with what was going on with my Vehicle. I was told it would cost me 3000 dollars for a tune up. I was also told that he was 80 percent sure it would fix the problem. I said your not 100 percent he said no. At that point I had it towed to another garage and was told that if I would have paid 3000 dollars I would have had the same problem. They advised that other then the spark plugs needing to be changed nothing else on the estimate was correct. I paid 800 dollars and my truck is running perfect. That's just very bad business and seems like they are Purposely trying to rip people off. I feel bad for people who have no idea and other options, especially elderly people. It makes me wonder how many times they have done this to other Customers. I have the written estimate from AAA along with the second estimate and you can clearly see The discrepancies. I would never use there service center for any vehicle work because they just can't be trusted. That is very bad buisness for a business who my mother joined in 1970. I Always thought AAA had a impeccable Reputation. After this I'm not sure. I called a tow truck from AAA before I had my trucked towed to AAA service center and was told I needed a new battery and they said that was the problem and after spending almost 300 dollars it turned out nothing was wrong with my battery and I just wasted almost 300 dollars for no reason at all. For me to be a new member this relationship isn't starting off well. It seems like all they are trying to do is get you to pay large amounts of money ? very sad for such a large Organization. Again for a mechanic to tell you that He's only eighty percent sure and expect you to pay three thousand dollars is totally unacceptable. For me to have a battery replaced and told that was the problem only to find out nothing was wrong with my battery after paying almost 300 is absolutely wrong. Terrible service and seems like you have crooks working for your Organization. Just trying to take people's money ? I have all the Documentation to prove my claim. After my one year is up, I definitely will not renew with AAA.

Reginald Nicolas “Ted”

I made an appointment online for an oil change. When I arrived, I received a wonderful good morning greeting by the entire staff present in the loby. I checked in with Jay @autoservicedesk. My overall experience was excellent, acurate, and swift service. My experience was a pleasant one as always @AAA Laurel, MD. Location. Strongly recommended.

Wenceslao Caro

I had my car towed for a dead battery? When all I needed was a new battery, took 1 hour for tow truck to reach me when I’m less than 7 minutes away from a shop. Car was leftover night at the shop, next morning I received a phone call and was told they would have a technician check the car out. Received another phone call within minutes saying I would need a new battery, which is exactly why I contacted AAA. After those two phone calls they went dead on me I walked to the shop to see the progress on my vehicle, stated they needed to check the starter and alternator. I was fine with that, but after waiting SEVERAL HOURS for a phone call once I realized I wasn’t getting a phone call I called them over 10 times with no one picking the phone up I walked to the shop extremely frustrated with the service that was “provided” today. Upon receiving my vehicle my cables were missing from my trunk and when I asked for my old battery back one of the mechanics said I would have to pay an additional $50. It’s extremely inconvenient having to miss work due to this poor service! I would never recommend this facility to anybody. DO NOT SPEND YOUR MONEY HERE!!! if I could give zero stars I wouldn’t even give them that.

Adam Ortiz

$550 for a car battery. Yes, you read that correctly. They overcharged me about $150 for the battery itself. I brought it to their attention, even down to the part number, and they refused to make a correction. They said if I was unhappy they’ll take the battery out and I can tow it someplace else for service. Unbelievable.

Ken Hodge

The work was done on a timely basis and all repairs were clearly pointed out on my receipt as well as suggested items to address. My only complaint was that they didn't return my 5 year battery that they replaced and it was only a year and a half old. I had planned on returning it to the auto parts store for a credit. They said the recycle person picked it up earlier. I pointed out I wanted the battery. Otherwise my rating would be higher.

K&I Beauty by Daysi

I would have to start off by saying that this was my first and will be my last visit to this service center. Had an appointment @8:30 which I arrived for on time, was helped by even Mark Occonnor, my service request was for an oil change and brakes, was asked what time would I like to pick up I emphasized ASAP as I needed my truck for work. I was sent an estimate through text @ 10:10 am for $606. I called in to the service center to confirm all my requests were included in the price, was told that was the wrong amount, so was sent a new estimate @ 10:31am with an amount over 1k. Waited for over 4hrs, called back to check on status and Mike answered told me he would call me back in 4 mins that he had a customer in front of him, never received a call back. I kept calling to the service center, called over 7 times and no answer, so I decided to drive up to the service because it was already past 5pm and knew closing time was @ 6pm. When I walked in I asked for Mark and was told he left at 4pm! So I would say that the lack of communication and or follow up is unacceptable. My vehicle was just sitting there for hours and no one called to notify me with a status nor completion of service. I wonder what would’ve happened if I never have showed up I spent over 1k for a service that I couldn’t even get a call back for. I never received a call for the incorrect amount of the estimate, I did. Never received a call to let me me know status and or completion of my truck , I did. Mark’s service was unsatisfactory and unacceptable, being the face of an establishment as a Mgr. clients should be priority and not leaving like there is no value to our business as the clients that make the business.