Infopoint Campania Artecard - Napoli, Città Metropolitana di Napoli

Piero Magazzini

Non acquistate Artecard, costa più degli ingressi singoli ai musei, dura solo 3 giorni dalla attivazione. Sui mezzi pubblici il codice qr non funzione e bisogna chiedere sempre assistenza. Esperienza negativa da non ripetere

Erica D'Agostino

Proprio accanto alla Chiesa
Di Santa Chiara di Napoli si trova un info poi Nr. Il ragazzo che ci ha fornito le informazioni è stato gentilissimo e ha risposto a tutte le nostre domande con pazienza e precisione !! Grazie !!! Consigliatissimo se avete bisogno di qualche informazione o semplicemente di una mappa della città

Stefano Gifi

Maria e Claudio amano Napoli, sono stati cortesi ed esautivi. Grazie

Michael Bauer

We had the 3 day Campania card and if you are making use of the 2 free entries and money off on additional entries, it's most definitely worth the money, especially if you also use it on public transport. The app isn't that bad - these days, Android remembers your login, so the frequent log ins aren't a huge hassle. There ARE issues (many train scanners don't recognize it and connectivity in the metro is zero) BUT all you have to do is show the activated app to a member of staff (there's always someone) and just say "Artecard" and they'll wave or buzz you through without ANY problems, at worst, they'll check if you've activated it but often not even that. (Trick: if you have a second phone, take a good photo of the QR for transport, works on the metro).
It's NOT so easy figuring out the exclusions, the list on the Artecard site is a bit minimal. The key exception we found is that it does NOT include the Express trains on the Circumvesuviana. But other than that, doing the bay of Naples from Sorrento is a really doddle with the card, we went all the way to Caserta and Baiae, no problem, no queueing at ticket machines/desks.
Also not well explained: you can buy multiple 'cards' on the same phone i.e. if there's two of you, it's enough for one person to install the app, buy two cards, activate both and then buzz the other person through or go from one to the other to get tickets.

Lisa H

The card can save you money however the app rarely works. During our 3 days the transport QR code did not work once - we always had to find someone to open the gate - so it is a hassle. At the cultural sites you sometimes can't login to the app. It is a good idea with poor execution. Until they improve the app and reading of QR codes be prepared for some problems - so just be sure to take a screenshot of the codes so that you can actually use the services.

Jill Stainforth

A very rude older gentleman had zero willingness to accept our complaints and was very aggressive, at the Gesù Nuovo location.

That said, here were our complaints:
the brochure says that public transport is limited to accessing places listed on the artecard. Paestum is on the card, so getting there from Sorrento on the public Sita buses, should be included, right? Or, if not, there should be some listing on the artecard brochure of public transport that is not covered.
But, on the artecard website it says that public transport affiliated with UnicoCampania — which includes the Sita buses running between Sorrento and Salerno along the Amalfi Coast — are part of the ‘covered’ public transportation.

With this lack of clarity, we presented our artecard screenshots to the bus driver and he refused to honour it.

So the brochure needs to be clearer so subscribers don’t lose hours here and there missing buses and having to pay for tickets we thought we had been promised were covered.

In addition, for the list of ‘e inoltre/ and also’, places where you get a discount on entry tickets, the maximum discount is 50% but might be much less, such as the 20% discount offered at Pio Monte della Misericordia.

All of that said, and in spite of the dreadful customer relations, the Napoli and Campania artecards were very helpful and economic.

Throughout our six days of using the cards they never scanned successfully on the subway system but no one gets fussed.

danel11

El señor (con barbita) que nos atendió ha sido la persona más desagradable que jamás he visto para dar cualquier tipo de información. A las 13:30 le solicitamos información de cómo se sacaba la tarjeta arte car y sólo nos dijo que nos diéramos prisa pues cerraba a las 14:00, siendo su horario hasta las 17:00, y que teníamos que hacerlo a través de Internet. Después de hacerlo en las puertas de la propia oficina entramos para que nos confirmara el procedimiento y resulta que estaba comiendo (a las 13:35, cuando a las 14:00 cerraba), diciéndonos que habíamos comprado las tarjetas a través de otra aplicación. El enfado ha sido mayúsculo porque si nos hubiera informado desde el principio y sin prisas para hacer su comida, desatendiéndonos totalmente, no habría dado lugar a confusiones. Mientras esperábamos a las 13:30, hubo un par de parejas anteriores a nosotros y que también debían haber tenido dificultades porque se les veía que tampoco salían demasiado contentos de la oficina. Como resultado, he cancelado la compra de las tarjetas en la otra aplicación y viendo la poca motivación de ese empleado no voy a considerar su compra. Después de pasar varios días en Nápoles y ver lo encantadora que es su gente es un despropósito encontrar personajes con esa desgana y que puedan dejar tan mal sabor de boca en un viaje.

Łukasz Ćwik